Terms of Sale, Returns & Refunds and Privacy Policy

Last updated: October 12, 2026

Welcome to “Dive into the Silent World” – 2dive.co.il (the “Site”).
The 2Dive shop is operated by Yacov (Cobi) Hay Yacobi, trading as CobiHay Digital (the “Site Owner” or the “Company”). Our business, returns and written complaints address is Hameyasdim 15, Ness Ziona 7404915, Israel. Telephone: 054-5321022; from outside Israel: +972 54-532-1022. Email: cobihay@gmail.com.

  1. Terms of Sale

    These terms apply to purchases from the English 2Dive shop. We sell matte canvas prints of underwater and nature photographs by Cobi Hay Yacobi. Every canvas is made to order by a print partner. The contract language is English. You can save or print these terms for your records. Your statutory consumer rights are not limited by these terms.

  2. How to Order

    Choose your photograph, an available canvas size and quantity, then add the print to your basket. Review your selection before paying. At checkout, enter your name, email address, delivery address and phone number. Check your order details and total, and correct any errors before submitting your order. Follow the instructions for your chosen payment method to complete payment. Placing an order commits you to pay the order total. The contract is formed when we email your order confirmation after payment. That email is your copy of the order; keep it for your records. We will send another copy on request.

  3. Canvas Prints and Prices

    Each photograph is printed on matte canvas stretched over a 0.75 in (1.9 cm) deep frame of sustainably sourced pine. The photograph wraps around the edges. Hanging hardware is included, and the canvas arrives ready to hang. No outer frame is included. Prints use non-toxic latex inks. Available sizes and prices are listed on each product page, with sizes in inches followed by centimeters in brackets. Size measurements may vary by about 3 mm (1/8 in). The crop may vary slightly between sizes; the subject stays the focus. Colours on your screen may differ from the printed canvas. Product prices are the same worldwide, in US dollars. Shipping is free to the USA, Canada and Australia. For other eligible countries, shipping is US$25 to US$36 for the first canvas, depending on size, plus US$8 for each additional canvas. The cost is shown at checkout before payment. Review your selected size, price and order total before paying. For other sizes or framing, contact us to discuss your request.

  4. Payment

    Available payment methods are shown at checkout. Payments are processed by an authorized payment provider.

  5. Shipping and Delivery

    We ship only to the countries offered at checkout. We do not currently ship to Israel, the EU, the EEA or the UK, among others. Every canvas is printed to order in the USA within about 3 business days. Delivery after printing takes about 2–5 business days to the USA, or about 10–30 business days to Canada, Australia and other eligible countries. These are estimated times. Shipping is free to the USA, Canada and Australia. For other eligible countries, shipping is US$25 to US$36 for the first canvas, depending on size, plus US$8 for each additional canvas. The cost is shown at checkout before payment. You see the order total before paying. Outside the USA, import duties or taxes may apply. Express shipping is not available. You receive an order confirmation by email and a tracking number by email when the canvas ships. A gift can be shipped directly to the recipient’s address.

    If your order has not arrived within the delivery time shown at checkout, contact us at cobihay@gmail.com. We will check the tracking with our print partner. If the parcel is lost, we will reprint and resend your canvas at no cost or refund the order in full, including shipping. This process does not limit any legal right.

  6. Returns & Refunds

    Damaged, defective, misprinted or wrong canvas: contact cobihay@gmail.com within 30 days of delivery with your order details and a photo of the problem. We will replace the canvas at no cost. If the law gives you a choice between a refund and a replacement, we will honor your choice. For example, Australian Consumer Law gives you this choice if a product has a major failure. This process applies to customers in every country. The 30-day reporting period and photo request do not replace or restrict your statutory rights; you can still contact us about a fault after 30 days.

    Shipping charges are not refunded, with three exceptions. If we refund a damaged, defective, misprinted or wrong canvas instead of replacing it, we refund everything you paid, including shipping. If you cancel under the EU/EEA or UK cancellation right below, your refund includes the original standard shipping cost. If we refund an order because the parcel is lost, we refund everything you paid, including shipping.

    Customers in the EU/EEA and the UK have a legal right to cancel for any reason within 14 days of receiving the canvas. If someone you name receives it for you, the period starts when they receive it; this person must not be the carrier. You do not need to give a reason. Email cobihay@gmail.com with a clear statement that you wish to cancel before the 14-day period ends. Include your order details so we can identify the purchase. You may use the model withdrawal form in the next section, but you do not have to.
    Send the canvas back within 14 days of telling us you are cancelling. You pay the return shipping to Israel. The return address is Yacov (Cobi) Hay Yacobi, CobiHay Digital, 2Dive shop, Hameyasdim 15, Ness Ziona 7404915, Israel. Keep your proof of posting and send us a copy. We refund the print price and the original standard shipping charge. Refunds go through the original payment provider to the original payment method, unless the law requires otherwise or we agree on another lawful method with you.
    For EU/EEA customers, we refund without undue delay and within 14 days of your cancellation notice. We may withhold the refund until we receive the canvas back or proof that you sent it back, whichever comes first. Once that happens, we release any withheld refund without undue delay. For UK customers, we refund without undue delay and within 14 days of receiving the canvas back or proof that you sent it back, whichever comes first.
    You may inspect the canvas as you would in a shop. We may reduce your refund for a loss in value caused by handling beyond what is needed to check its nature, characteristics and condition.
    Customers in other countries: because each canvas is made to order, we do not accept change-of-mind returns, including for choosing the wrong size or preferring a different color, subject to your statutory rights. If your local consumer law allows you to cancel an online purchase, email cobihay@gmail.com within the time that law allows. The damaged, defective, misprinted or wrong-canvas process above still applies. All refunds go through the original payment provider to the original payment method, unless the law requires otherwise or we agree on another lawful method with you.

    We reply to refund or replacement requests within 5 business days. We issue approved refunds within 14 days of approval. The EU/EEA and UK cancellation deadlines above and any earlier deadline required by law still apply.

  7. Model Withdrawal Form

    (Complete and return this form only if you wish to withdraw from the contract.)
    — To Yacov (Cobi) Hay Yacobi, CobiHay Digital, operating the 2Dive shop, Hameyasdim 15, Ness Ziona 7404915, Israel, cobihay@gmail.com:
    — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
    — Ordered on (*)/received on (*),
    — Name of consumer(s),
    — Address of consumer(s),
    — Signature of consumer(s) (only if this form is notified on paper),
    — Date
    (*) Delete as appropriate.

  8. Gift cards

    Gift cards are not available for purchase with a billing address in the United States or Canada. A gift card is worth the price of a canvas in the size chosen when the card is purchased. Its value is in US dollars, and you can use it toward any purchase in the 2Dive English shop, including any photograph in any size. You can’t use it to buy another gift card.

    We’ll email the gift card as soon as payment goes through, to the email address provided at checkout. The buyer gets a copy, too. You can forward the email or print the card and give it in person.

    Gift cards are valid for five years from the purchase date. The expiration date is shown on the card.

    To redeem a gift card, enter its code at checkout. Each code can be used once. Anyone who enters the code can use its value, so keep it safe like cash. No receipt is needed.

    If your order costs more than the gift card’s value, you pay the difference.

    If your order costs less than the gift card’s value, we’ll email a new code for the remaining balance to the email address used for that order. Anyone who enters the new code at checkout can use the balance. It expires on the original gift card’s expiration date.

    You may cancel a gift card purchase within 14 days of purchase for a full refund to the original payment method, provided no part of the gift card code has been redeemed. Once any part has been redeemed, the purchase can no longer be canceled; any unused balance remains available through a new code, as explained above. These terms do not limit any rights you have under the law. To cancel a gift card purchase, see the returns section.

  9. Copyright

    Cobi Hay Yacobi retains the copyright in his photographs. Buying a canvas print gives you ownership of that physical print. It does not give you the right to reproduce the photograph.

  10. Legal Guarantees and Complaints

    Your statutory rights apply to every purchase and are not limited by these terms or our 30-day photo-report process. In the EU, the legal guarantee covers faults present at delivery that become apparent within at least two years of delivery. Your country’s law may provide longer protection. Depending on the circumstances, your remedies include a free repair or replacement, a price reduction or a refund. In the UK, the Consumer Rights Act 2015 applies, including the 30-day right to reject faulty goods. Rights to repair or replacement and, where the law allows, a price reduction or final rejection also apply. To make a complaint, email cobihay@gmail.com, call 054-5321022 (from outside Israel: +972 54-532-1022), or write to our business address. Include your order details, explain what went wrong and tell us how you would like it resolved. We reply to complaints within 5 business days.

  11. Privacy Policy
    1. Who Collects Information – the Site Owner (Yacov (Cobi) Hay Yacobi) and third-party services such as Google Analytics, Google Ads, Google Merchant, Google Tag Manager, Meta/Facebook.
    2. Types of Information Collected – personal details (name, telephone number, email address, postal address), technical information (IP, cookies, browsing data), and payment details (which are not stored on the Site).
    3. Information You Provide at Checkout – providing personal data is voluntary. Without the information required at checkout, we cannot accept or deliver your order.
    4. Why Information Is Collected – to operate the Site, process transactions, prevent automated abuse, improve service, support targeted advertising and marketing, and compile statistics and analytics.
    5. Sharing Information with Third Parties – we share personal data with the following providers for these purposes:
      • Printify and SwiftPOD, its US print provider: your name, shipping address, phone number and email address, to print and ship your order.
      • PayPal and Airwallex: to process payments.
      • uPress (Israel): to host the Site.
      • boost.space Integrator and Trello: your name, order number, items ordered, address, phone number, amount paid, order status and shipment tracking details, to track and manage orders.
      • Green Invoice (Israel): to issue invoices.
      • Google and Meta: for measurement and advertising, only with your cookie consent.
      • Google reCAPTCHA: to help protect our contact forms, business quote forms, and checkout against automated abuse. Google processes technical and interaction information for this purpose. Google’s Privacy Policy and Terms of Service apply.
    6. Data Retention – we retain personal data for as long as needed to fulfill your order and handle returns, and for as long as tax and accounting law requires.
    7. International Processing – some of these providers process data outside your country, including in the United States.
    8. Your Rights – access, correction, and deletion under the Privacy Protection Law (Amendment 13). Send requests to: cobihay@gmail.com
    9. Use of Cookies – for Site functionality, statistics, advertising, and personalized marketing. When you visit the Site, you can accept or refuse cookies. If you refuse, the Site does not run analytics or advertising tools from Google or Meta. You can also change your browser settings.
    10. Information Security – the Site uses standard security measures but does not guarantee complete protection.
    11. Policy Updates – the Company may update this policy from time to time. The terms in effect when you place your order apply to that order.
  12. Applicable Consumer Protections

    These terms are governed by the laws of Israel. This does not limit any mandatory consumer protections under applicable law, including the laws of your country of residence.

  13. Contact

    Site Owner: Yacov (Cobi) Hay Yacobi, trading as CobiHay Digital, operating the 2Dive shop.
    Telephone: 054-5321022; from outside Israel: +972 54-532-1022.
    Business, returns and written complaints address: Hameyasdim 15, Ness Ziona 7404915, Israel.
    Email: cobihay@gmail.com